For most of our customers, this is their first time going through a property damage incident. We would like to share with you a bit about our process so you know what to expect. 

Upon our arrival at your home or business, Hometown Restoration’s certified technicians will conduct an initial assessment and inspection of the affected areas. Hometown Restoration’s priority is to conduct as minimally invasive drying and restorative procedures as possible to return your home to pre-loss condition. 

Prior to initiating any demo, we complete environmental testing where appropriate to confirm there are no hazardous materials on-site. While we await the results, we coordinate with any relevant parties (ie insurance adjusters, HOAs, property managers, etc.) and put in initial dehumidification to stabilize the environment to reduce the risk of mold growth.  Once the results are received, usually the following business day, we will schedule our technicians to return to complete the initial mitigation. 

While all properties require different lengths of time to dry depending on a number of factors, most of our projects complete the drying process in 3-7 days. Factors that lengthen drying times can be: degree of insulation, access to exterior elements, degree of saturation of building materials, types and conditions of building materials, and length of absorption of moisture on the material. 

Upon completion of the drying process, our repairs and reconstruction team will reach out to coordinate the work to restore the property to pre-loss condition. It is at this time that any desired changes or upgrades can be discussed with the project manager. 

Hometown Restoration, as an IICRC Certified Firm, follows the IICRC/ANSI S500 Standard for Water Damage Restoration, IICRC/ANSI S520 for Mold Remediation, and CALOSHA/CSLB Requirements for employee & Jobsite safety. 

Hometown Restoration is licensed, bonded, and insured.  

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Our Process